Utility FAQs

Effective 7-15-2021: There is a $2.75 service fee for paying your bill by credit/debit card online.  If you have recur payments setup online with your credit card the fee will also apply.

Charges are based on number in household until usage can be determined on the water usage during the months of November, December, January, and February. Since we are unable to meter sewer, we average your winter water consumption. We take the winter months of November through February and average the water usage to apply as the sewer rate every July. This could cause an increase, decrease, or sometimes no change in the sewer rate. The rates stay in effect from July of the current year until July of the next year.

No. If the lock is cut-off prior to city staff removing it a tampering fee of $200 will be applied to the account. Our staff will work to get services restored as soon as possible.

You must contact Customer Service to terminate your utility account. Minimum monthly charges will continue to incur until the account has been taken out of your name. Just because service was turned off for non-payment doesn't mean the account was terminated.

Here is a chart of each cycle for Midwest City:  If the bill is not paid by 5:30 p.m. on or before the due date, a penalty of 15% of the amount due will be added to the bill.

In the event any customer fails to pay their bill by the close of business of the 25th day of the billing date, the water service will be processed for cut-off and a $30 fee is applied immediately to the account. This is an administrative fee assessed for the account evaluation and adjustments that are required due to the late payment.