Service Interruptions

Past due balances must be paid immediately to avoid interruption of services.

Current water bills not paid by the 25th day of the billing date are subject to disconnection and a $30 processing fee will be assessed at 5:30 p.m.

When water services have been disconnected for non-payment of a bill, all money must be paid in full for services to be restored. All work orders for turn on paid bills and turn on pay arrangements must be submitted by 2 p.m. Monday - Thursday and 11:00 a.m. Friday for it to be turned back on same day. All request made after the designated time will be turned on next business day between 1:00 p.m. and 4:00 p.m.

Reactivating Services

If you were disconnected and you pay your bill by using our online payment option, please call Customer Service at 405-739-1252 or 405-739-1254 for further instructions and to reactivate your services.  All accounts needing to be reactivated must be paid by 12 p.m. Monday - Thursday to restore same day.  If reactivating your account on a Friday, it must be done prior to 11:00 a.m.

Reinstating an Account

A $25 reinstatement fee is applied after an account has been terminated for non-payment. Once a work order is placed to pick-up the polycart the account will be charged a $20 return polycart fee, even if the cart has not been picked up. Once payment is made, Customer Service will issue a work order to have the polycart returned to residence.