FAQs
Utility Customer Service
Yes, each individual location requires its own deposit. You can provide a letter of good credit from another utility company showing you have paid on time each month for the previous 12 month period.
There is a fee of $8.98 per month for each additional poly cart.
Effective 7-15-2021: There is a $2.75 service fee for paying your bill by credit/debit card online. If you have recur payments setup online with your credit card the fee will also apply.
The city offers bulk trash pickup 4 times a year to each resident. To see when your bulk pickup is, please visit Curbside-Bulk-Waste-Collection.
Charges are based on number in household until usage can be determined on the water usage during the months of November, December, January, and February. Since we are unable to meter sewer, we average your winter water consumption. We take the winter months of November through February and average the water usage to apply as the sewer rate every July. This could cause an increase, decrease, or sometimes no change in the sewer rate. The rates stay in effect from July of the current year until July of the next year.
After 5 years of good service or once the account is terminated, any money due will be deducted from the deposit and the remaining balance will be refunded to the customer. However, if your account is ever processed for cutoff a new deposit will be required.
No. If the lock is cut-off prior to city staff removing it a tampering fee of $200 will be applied to the account. Our staff will work to get services restored as soon as possible.
Yes. If the meter reader is unable to obtain a reading due to the meter being covered by snow, ice, high brush, or another object blocking the meter then the bill will be estimated. Estimating is very rare; as the meter is read every month through our automatic meter reading system.
You must contact Customer Service to terminate your utility account. Minimum monthly charges will continue to incur until the account has been taken out of your name. Just because service was turned off for non-payment doesn't mean the account was terminated.
If the utility account is shut-off for non-payment and we haven’t received payment within a week of being disconnected. Once an account reaches checklist, the past due and current bill are owed.
Here is a chart of each cycle for Midwest City: If the bill is not paid by 5:30 p.m. on or before the due date, a penalty of 15% of the amount due will be added to the bill.
| Cycle | Bill Date | Draft Date | Penalty Date |
|---|---|---|---|
| 1 | 2nd | 12th | 18th |
| 2 | 6th | 16th | 22nd |
| 3 | 11th | 21st | 27th |
| 4 | 16th | 26th | 2nd |
| 5 | 21st | 1st | 7th |
| 6 | 26th | 6th | 12th |
We are located at 100 North Midwest Boulevard. That is on the corner of North Midwest Boulevard and East Reno in the Municipal Complex.
In the event any customer fails to pay their bill by the close of business of the 25th day of the billing date, the water service will be processed for cut-off and a $30 fee is applied immediately to the account. This is an administrative fee assessed for the account evaluation and adjustments that are required due to the late payment.
Due to the risk of unpaid balances on an account that has had more than 4 cut-offs in a 12 month period, City Ordinance requires an additional deposit of $50.