Emergency Operations Center

Midwest City Emergency Operations Center

The Midwest City Emergency Operations Center is staffed with fourteen (14) Communication Specialists working twelve hour shifts. with a minimum of three (3) Communication Specialists working at all times. The center receives more than 100,000 phone calls each year. Of those calls, 33,312 were received from our E-911 emergency lines. From those calls and self initiated public safety activity, the Center processed more than 69,000 incidents requiring some level of response from our public safety agencies.

Mission Statement
The Midwest City Emergency Operations Center (EOC) is a public safety answering point for Midwest City Police, Fire, and Emergency Medical Services (Midwest Emergency Medical Services). The EOC also dispatches for these agencies and is an Emergency Management Center within Oklahoma County and specifically Midwest City.

Our mission is to:

• Serve as the communications link between the citizen and public safety agencies
  
  
• Make accurate identification of the citizen's location and public safety response needs
  
  
• Quickly and accurately activate public safety services
  
  
• Provide communications support and coordination of all safety and support agencies

In carrying out our mission, we recognize that service is our one and only product and we share a common, ongoing goal to provide it at the most superior and professional level possible. We also recognize that our strength and success is tied directly to the individual and unique contributions of each of us working in a spirit of cooperation and teamwork with our public safety associates both within and outside the center.

History

The Midwest City Emergency Operations Center is equipped with the latest technology in modern communications equipment. This is primarily due to the citizens of Midwest City passing a public safety sales tax in 1994 which was proposed to them by the leadership of Midwest City. The funds received from that tax have been used to purchase our first Computer Aided Dispatch System. As a part of that system the City of Midwest City has also purchased, Mobile Data Terminals (MDT's), StarView Mapping System and the Automatic Vehicle Locator Global Positioning System (AVL's). Midwest City is one of the first public safety agencies in the State of Oklahoma to have all of these systems in place and currently working.

Chronological History of EOC

• Center opened in March 1989
  
  
• 911 system live May 1, 1989
  
  
• EMS started in March 1990
  
  
• Public Safety Sales Tax approved 1994
  
  
• CAD system started May 12, 1996
  
  
• MDT's went live November 1,1996
  
  
• AVL's went live February 1997
  
  
• New upgraded E-911 system August 2002
  
  
• Implemented EMD January 1, 2004
  
  
• Newly Renovated EOC January 2005